Frequently Asked Questions

Everything you need to know about styling your furry best friend.

How do I determine the right size for my pet?

We provide a detailed size guide on every product page. We recommend measuring your pet's neck, chest, and length while they are standing to ensure the most comfortable fit for our high-fashion apparel.

What is your shipping policy?

We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and you will receive a tracking number via email as soon as your pet's new outfit is on its way.

Can I return or exchange an item if it doesn't fit?

Yes! We accept returns and exchanges within 30 days of delivery, provided the items are unworn and in their original packaging. Please ensure the clothing is free of pet hair for a full refund.

Are your materials safe and comfortable for pets?

Absolutely. At Besties Pets, we use premium, non-toxic fabrics specifically chosen for breathability and durability. Our designs prioritize your pet's mobility and comfort without compromising on style.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How should I wash my pet's new clothes?

To maintain the quality of our fashion pieces, we recommend hand washing in cold water with mild detergent and laying flat to dry. Check the care label on individual items for specific instructions.